ING - Digital Transformation
Mobile Payment Platform Australia
Scope
Large-scale digital transformation program within ING Australia, focused on modernizing the IT landscape, restructuring the delivery organization, and enabling a scalable mobile payment platform for over 2 million customersdelivering both operational control and scalable digital growth.
Challenges & Approach
A complex transformation constrained by legacy infrastructure, fragmented delivery, and increasing regulatory pressure, while requiring accelerated innovation, global alignment, and full operational control.Limited visibility across programs and conflicting priorities created significant execution risk.
This required transforming a fragmented IT landscape into a scalable, cloud-native platform, while establishing a clear, decision-driven operating modellaying the foundation for controlled growth, improved time-to-market, and future AI-driven capabilities.
- Built a unified, AI-enabled transformation program
- Established governance and KPI-driven control
- Migrated to a scalable, cloud-native Azureplatform
- Aligned delivery into a single operating model
Impact & Result
The transformation enabled scalable digital growth and improved customer experience, supported by the migration to a scalable cloud foundation. This delivered the successful rollout of a mobile payment platform for over 2 million users, accelerating time-to-market and reducing delivery friction across teams.
Standardized governance and processes aligned IT, operations, and business, strengthening compliance and audit readiness. KPI-driven control improved predictability and performance, while eliminating delivery silos across international teams ensured consistent, scalable execution.
Outcome
This established a scalable data and cloud foundation, enabling the transition from isolated digital initiatives to a structured, enterprise-wide AI delivery modelpositioning the organization for AI-driven innovation and strategic growth at scale.
